Frequently Asked Questions

• How do I purchase Gorbel® products?
• Where do I find the Serial Number of my Gorbel® Crane?
• How do I order parts for my Gorbel® Crane?
• When is customer service available?
• If I know nothing about your products, how do I find the best options for my application?
• I am an Architect / Engineer looking to specify Gorbel® products. Where do I find CSI Specifications?
• I just purchased a Gorbel® Crane, how do I register the warranty?
• Who should I contact if my order is lost or has missing or damaged parts?

• How do I purchase Gorbel® products?
  Gorbel® products are sold through an extensive network of distributors across North America and in major markets throughout the world. Call us at (800) 821-0086 or (585) 924-6262 to find a Gorbel® distributor in your area.



• Where do I find the Serial Number of my Gorbel® Crane?
  Our serial number can be found on the crane itself, on the front of the installation & maintenance manual, on the general arrangement drawing, and on the order verfication. The number will start with a letter(either G, A, or T) and contain 5 numbers - an example: A12345



• How do I order parts for my Gorbel® Crane?
  In order to get the correct parts you will need the Serial Number off the Gorbel® Crane System. You may either contact the dealer that sold the equipment originally or contact Gorbel® at 800-821-0086 for other options or if you cannot locate the serial number.



• When is customer service available?
  Our customer service department can be reached Monday - Thursday 7am-7pm and Fridays from 7am-5pm Eastern Time



• If I know nothing about your products, how do I find the best options for my application?
  We have a wizard that will take you through questions about your application and point you in the right direction. Find the product wizard.


• I am an Architect / Engineer looking to Specify Gorbel® products. Where do I find CSI Specifications?
  We have an Architect & Engineering website just for you! At the site you can view and download 3 part architectural specifications in either .doc or .pdf format and configure a crane complete with drawings and loading information. Find out more...



• I just purchased a Gorbel® Crane, how do I register the warranty?
  You should have received with your order a warranty registration form. You can either fill that out and fax it back to us at 800-828-1808 or go on-line and fill out the form.




• Who should I contact if my order is lost or has missing or damaged parts?
  Make a note on the bill of lading of what is missing or damaged then contact the freight company. If items are damaged a freight claim will need to be filed immediately, as carriers will only accept claims during the two weeks following a delivery.  Click for instructions

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