Positions We Hire For:

We're always on the lookout for talented, energetic people to join the Gorbel team. We hire for positions in these areas:

  • Sales
  • Marketing
  • Software Engineering and IT
  • Applications Engineering
  • Technical Customer Service
  • Materials Management and Purchasing
  • Welding, Painting, Assembly, and Packaging
  • Finance and Accounting
  • Human Resources
  • Maintenance and Facilities

Even if there isn't a current open position that meets your interest, send us your resume today so we can keep it on hand for future openings: [email protected].

Manufacturing Shifts By Location:
New York
  • 1st Shift: 7:00am - 3:30pm (Mon-Fri)
  • 2nd Shift: 3:00pm - 11:30pm (Mon-Fri)
  • 3rd Shift: 11:00pm - 7:30am (Sun-Thurs)
  • 1st Shift: 6:00am - 2:30pm (Mon-Fri)
  • 2nd Shift: 2:15pm - 10:45pm (Mon-Fri)
  • 1st Shift: 6:00am - 2:30pm (Mon-Fri)
  • 2nd Shift: 2:00pm - 10:30pm (Mon-Fri)
  • 3rd Shift: 10:00pm - 6:30am (Sun-Thurs)

Technical Customer Service Representative

Interested? Fill out an employment application (Download Adobe Acrobat form to provide digital signature or fill in form in browser and print to add signature). Send your resume and application to [email protected].

Job Department :

Customer Service

Job Locations

  • Victor, New York

Shifts for Victor, NY :

8am - 5pm (Mon-Fri)

Description :

This position provides technical sales support to Dealer and the end users of Gorbel Products. This person will provide personalized service to meet the customer time and quality expectations. Additionally, this person will understand the unique customer needs and translate them into cost effective solutions. 

Responsibilities :

Working within a team structure the successful Technical CSR will:

  • Communicate both external and internal customer requirements
  • Establish and maintain a professional relationship with all customers 
  • Communicate customer needs and desires effectively throughout the organization and collaborate to resolve issues
  • Provide written quotes and/or process orders for all Gorbel product lines
  • Escalate all newly discovered solution data and knowledge to the knowledge repository editors
  • Work well under pressure using excellent time management techniques 
  • Participate and collaborate in team settings and cross-functional teams to improve products and/or service to all our customers
  • Possess good presentation skills allowing them to provide training to reps, dealers and internal customers
  • Work within existing process guidelines; develop new processes as needed to provide a consistent and seamless interaction with our customer base  
  • Be willing and able to travel on a limited basis 
  • Familiarity with blueprint reading and interpretation as well as interpreting end-user bid specifications

Required Qualifications :

  • Three to five years customer service or technical sales background
  • Strong mechanical aptitude and a basic understanding of electrical components (will be given a mechanical reasoning test)
  • Fluency with MS Office Suite products
  • Strong attention to detail
  • Strong communication skills both written and verbal as well as a willingness to give and receive feedback and act on opportunities for improvement
  • Problem solving, negotiating, time management and conflict resolution skills 

Preferred Skills :

  • Industrial or material handling background
  • Working knowledge of electro-mechanical systems and components, reading electrical schematics and mechanical drawings
  • Associates Degree in a technical discipline or equivalent technical education 

Benefits :

Medical, dental, vision, life insurance, short and long term disability insurance, paid time off package, 401k with company contribution, FSA or HSA options, educational assistance, dependent scholarship program, onsite fitness center, and much more!

Work Environment :

  • Occasional lifting up to 25 lbs.
  • Sitting, working at desk/personal computer for extended periods of time
  • Primary work environment is both manufacturing production floor and professional corporate office

Disclaimer :

Gorbel® is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, gender identity, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Gorbel® is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at 585-924-6204.

Interested? Fill out an employment application (Download Adobe Acrobat form to provide digital signature or fill in form in browser and print to add signature). Send your resume and application to [email protected].